Question: Is SampleRun.com a laboratory?
Answer: No, SampleRun.com is not a laboratory. It is a SaaS platform designed to help laboratories and their customers track samples, orders, and test results efficiently.
Question: Why should my laboratory use SampleRun.com?
Answer: SampleRun.com offers a comprehensive tracking system that streamlines the management of samples, orders, and test results. It enhances trust and communication between labs and their clients, reduces administrative overhead, and improves overall efficiency.
At our core, we believe in integrity, quality, and transparency. We only partner with labs that share our vision and uphold the highest standards of honesty. These labs have a proven track record of delivering accurate results, even when it means failing a test despite customer dissatisfaction. Our unwavering commitment to these values ensures that we provide reliable and precise testing services to meet all your needs.
Question: How does SampleRun.com ensure data security?
Answer: We implement robust security measures including encryption, access controls, regular updates, and regular security audits. to protect your data from unauthorized access, alteration, or disclosure.
Question: Can SampleRun.com integrate with my existing systems?
Answer: Yes, SampleRun.com offers API integrations and supports various tools and platforms to ensure seamless integration with your existing systems. As long as your laboratory uses Metrc, it will all work auto-magically.
Question: What kind of support does SampleRun.com provide?
Answer: We provide comprehensive support through multiple channels including email, chat, and phone. Additionally, we offer user manuals, and training webinars to help you get the most out of our platform.
Question: As a Laboratory, How can I get started with SampleRun.com?
Answer: Getting started with SampleRun.com is easy. Simply sign up for an account on our website, choose the subscription plan that best suits your needs, and follow our onboarding guide to set up your laboratory and start tracking samples.
Question: As a User, How can I test some samples and track them with SampleRun.com?
Answer: Start testing with with our premier partner lab, AbraxasLabs. Simply sign up for an account on the website https://abraxas.samplerun.com, send or schedule a pick-up for your samples, and follow our emailed links to start tracking samples.